Contact Us and FAQ's
Frequently asked questions
VICI offers next day dispatch on all watches - UK deliveries are FREE - our next day dispatch First Class service will reach you within 1 working day. For non-UK mainland shipments, there is a £10 delivery charge - please allow 5-7 working days for delivery.
Please note engraved personalised watches are exempt from our returns policy (unless faulty).
The warranty does not apply:
- damages as a result of improper usage such as scratching, bouncing, falling;
- in case of inattention;
- intentional damage; or
- neglected care.
The warranty on a watch relates to the movement and not to other parts such as the glass, battery or the strap. Wear traces visible on the strap or glass of a watch, must be considered as normal effects of usage. The effects of transpiration on the strap differ from one person to another, due to the differences between acidity.
VICI watches are 3 ATM Water Resistant: this means that the watch is protected against minor splashes of water, VICI advises against wearing the watch during activities during which the watch can be exposed to more than minor splashes, such as rinsing of the hands or doing dishes. 3 ATM water resistant VICI watches cannot be worn during showering, swimming or diving.
Warranty does no longer apply to a VICI watch in case a third party performed repair works or other works on the VICI watch, without written permission by VICI.
In case of questions regarding returns and warranty, the buyer can always contact the VICI customer care team via email.
How do I adjust my Milanese Strap?