Contact Us and FAQ's

Frequently asked questions


VICI offers next day dispatch on all watches - UK deliveries are FREE - our next day dispatch First Class service will reach you within 1 working day. For non-UK mainland shipments, there is a £10 delivery charge - please allow 5-7 working days for delivery.


The purchaser has the right to return the purchase within 21 days given it is in resalable condition. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tags attached to the strap buckle have not been damaged or removed or the crown has not been pushed in to set time. Purchasers using their right to return an order should ensure they use the materials and information as provided in the delivery note and follow the provided instructions. The order number and customer’s email address that was used to order will be required. Return shipping is paid by the consumer and it is recommended to return the item insured & signed for as we need to ensure receipt of the product to process your refund.

Please note engraved personalised watches are exempt from our returns policy (unless faulty).

Warranty Policy

The warranty policy is automatically in effect upon purchase by the buyer. The 5 year warranty on a VICI watch guarantees the buyer that the product meets the standards of usabilty, reliability and durability.

The warranty does not apply:
- damages as a result of improper usage such as scratching, bouncing, falling;
- in case of inattention;
- intentional damage; or
- neglected care.

The warranty on a watch relates to the movement and not to other parts such as the glass, battery or the strap. Wear traces visible on the strap or glass of a watch, must be considered as normal effects of usage. The effects of transpiration on the strap differ from one person to another, due to the differences between acidity.

VICI watches are 3 ATM Water Resistant: this means that the watch is protected against minor splashes of water, VICI advises against wearing the watch during activities during which the watch can be exposed to more than minor splashes, such as rinsing of the hands or doing dishes. 3 ATM water resistant VICI watches cannot be worn during showering, swimming or diving.

Warranty does no longer apply to a VICI watch in case a third party performed repair works or other works on the VICI watch, without written permission by VICI.

In case of questions regarding returns and warranty, the buyer can always contact the VICI customer care team via email.

How do I adjust my Milanese Strap?

When the clasp is opened, you can see a little arrow in the middle part. You can flick that part up using a small, flat object. After it is open, you can move that part of the clasp up or down the strap. Please be aware of the little indentations on the back of the strap. Once you have reached the correct spot, all you have to do is click that part of the clasp shut. If you need further help please check youtube for instructional videos or get in touch with us over email.