Terms & Conditions

Terms and Conditions

Privacy Policy
Welcome to VICI life. By browsing and using this website, you are agreeing to comply with and be bound by the following terms and conditions of use. These terms and conditions together with our privacy policy govern VICI's relationship with you as a user of this website. If you disagree with any part of these terms
and conditions, please do not use this website. Any unauthorised use of the VICI trade mark constitutes trade mark infringement, and legal action will be taken against any infringer.

The term VICI, VICI Life and "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website and the purchaser, customer and consumer of our product. The product refers to any item for sale on www.vici-life.co.uk.
   
The Privacy Policy outlined in these Terms & Conditions does not apply to websites maintained by other companies or organisations to which we link.
 
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
 
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies
or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
 
This website contains material which is owned by or licensed to VICI. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on the VICI website belong exclusively to VICI. The use of any VICI trademarks or service marks without VICI’s express written consent is strictly prohibited. You may not use VICI’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit VICI. In addition, you may not use any of VICI’s trademarks or service marks in meta tags, descriptions, image tags or alt tags without VICI’s explicit prior consent.
 
Any trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
 
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
 
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
 
The T&C's together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.

Direct Marketing
When you sign up for news, invites and offers (direct marketing), we will process your personal data to provide the services as requested by you. Our direct marketing is based on profiling, which means that we will customize the information that you receive from us based on certain factors. We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behavior on our website, and/or your previous behavior when receiving direct marketing from us.

The processing is necessary for our legitimate interests to maintain good customer relations.

If you opt-opt or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. We will also erase your personal data, unless there is another legal ground for keeping your data (such as a valid purchase contract).
 
Privacy & Cookie Policy
   
The following information is provided by VICI to enable our online visitors to be fully informed of our Privacy.

Policies. By visiting www.VICI-life.co.uk, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. This

Privacy Policy does not apply to websites maintained by other companies or organisations to which we link.
 
What information is collected?
   
VICI collects personal information in several ways when you place an order or register for a service offered by VICI. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can
process and fulfil your order. Additionally we may also require further information as a result of authentication or identity checks. We will ask for your telephone number to be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Our payment system is hosted and managed by www.Shopify.com, please visit their website for details of how they comply with PCI DSS.
 
Where there is a legal obligation to do so, we may disclose your information to any external relevant regulatory body. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences.

At all times, we will offer you the opportunity to unsubscribe out of any service.

Terms of use
 
Product & Pricing
   
VICI has the right to adjust prices, include additional costs and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as far as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the colour settings on your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics. Purchases in foreign currencies will be translated at an appropriate prevailing rate at the time of purchase.
 
Liability for Defects
   
If your product is damaged in transport, whether the damage is visible or hidden it must be reported immediately to the carrier within 48 hours. It is therefore important that you carefully examine your package when it arrives. Transport damage must also be reported to VICI, within 24 hours of receiving the product.

Defective products returned to VICI will be treated as if they were in perfect working order when shipped as all our products are inspected when they are packaged. In the case of faults or defects in the product supplied, the purchaser shall not be entitled to reject the product unless such faults or defects are reported within 24 hours of receiving the product. As a consumer, you have legal rights in relation to goods that are

faulty or not as described. Advice about your legal rights is available from your local Citizens & Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
 
Placing an Order?
   
Orders made in another person's name without their consent, or any other financial damage suffered to that person or VICI will be reported to the police. VICI has the right to cancel any order at any time. All attempts at fraud will be reported to the police and VICI reserves the right to cancel the purchase if any suspicion is arisen. British law shall govern any dispute and any issues under these terms.
 
Please Note: Due to the high value of our products we require all deliveries to be signed for upon receipt and we are unable to deliver to PO Boxes.
 
Orders are subject to acceptance & availability
 
Once you have made your choice and placed your order with VICI, you will receive an order confirmation email acknowledging the details of your order including your order reference number. This email is neither an acceptance of your order or a proof of purchase, just a confirmation that we have received the order.
 
Your contract to purchase the items is not complete until we send you an email notifying you that your order has been dispatched to you. The sale contract is concluded in England and the language of the contract is English. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment or that the item ordered is out of stock or unavailable. We may also refuse to process, and therefore refuse to accept, a transaction for any reason or refuse service to anyone at any time at our sole discretion.
 
Payments & Secure Shopping
   
When paying by credit/debit card starting conditions apply as soon as the card transaction is approved.
 
You confirm that the credit/debit card that is being used is your own or that you have been specifically authorised by the owner of the credit/debit card to use it.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to VICI, we will not be liable for any delay or non-delivery.
 
Our payment system is hosted and managed by www.Woocommerce.com, please visit their website for details of how they comply with PCI DSS. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.
 
VAT, Customs & Duties
   
It is the customer's responsibility to adhere to their local tax regulations; this includes import duty & customs fees as well as VAT. Please note that all customs charges & duties are charged by your local border force and not by VICI. We are unable to determine if and how much your charge will be. For orders inside the EU VAT is applied to the invoice, for orders outside the EU VAT is not included in the price nor shown on the invoice.
 
Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once the package reaches you. VICI ships your package according to Incoterms: Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
 
Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
 
Order Cancellations

VICI is legally responsible for your order until it leaves our distributors' warehouse. The delivery contract is between you (the customer) and our designated courier service. The courier company insures each purchase during the time it is in transit until it is delivered to your specified delivery address. If the goods are lost or damaged when in transit or when returning the product the customer is liable.

Cancellation after the order has been dispatched is not possible; in cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with VICI by email and this email has been acknowledged by VICI through a return email. Where stock may be unavailable VICI reserves the right to cancel any order, we will notify the customer of a replacement or any equivalent products where possible. If VICI receives a package that has not been collected from the post office or where the delivery has been rejected by the customer, we reserve the right to charge you for all costs that we incur from handling your order and shipment. An invoice will be sent to you and settlement of the invoice must be made within 10 days.
 
Limited Liability
   
To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy and system integration. This site may include or contain inaccuracies, mistakes or typographical errors. We do not warrant that the content will be error free or uninterrupted. To the maximum extent permitted by law, VICI will not be liable for any damages of any kind arising from the
use of this website, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.
 
We only supply the goods for domestic and private use. You agree not to use the goods for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier.
 
Complaints Terms & Withdrawals
   
It is important that the customer checks their goods when the shipment is received in order to verify that the products are not damaged and correct. If you receive your item and see that you have been sent the incorrect item or it is damaged, please contact us within 48 hours. Any complaints should be made to our customer service team via email. Please supply the order number and the reason for complaint and we will get back to you promptly with instructions on how to return the item. It is important that the returning product is packaged in such a way that it cannot be damaged in transit and the security tag attached to the strap buckle must not be removed. The customer is not entitled to a refund of the shipping cost if the product suffers a manufacturer fault which will be decided by VICI on receipt of the returned product. VICI has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
 
The purchaser has the right to return the purchase within 21 days given it is in resalable condition. This right applies only in the case that the product and its original packaging can be returned in the same condition as it was received and the security tags attached to the strap buckle have not been damaged or removed or the crown has not been pushed in to set time. Purchasers using their right to return an order should ensure they use the materials and information as provided in the delivery note and follow the provided instructions. The order number and customer’s email address that was used to order will be required.

Return shipping is paid by the consumer and it is recommended to return the item insured & signed for as we need to ensure receipt of the product to process your refund.
 
Intellectual Property Rights
   
All content and materials on this website are owned by or licensed to VICI. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All graphics, images and content on the VICI website belong exclusively to VICI. The use of any VICI design, layout, content, photography, trademarks or service marks without VICI’s express written consent is strictly prohibited. You may not use VICI’s trademarks or service marks in connection with any product or service that is in any way likely to cause confusion or to disparage or discredit VICI. In addition, you may not use any of VICI’s trademarks or service marks in meta tags, descriptions, image tags or alt tags without VICI’s explicit prior consent.

 
Retention of Title.
   
All products remain VICI’s property until full payment is received by VICI.
 
Your Rights
   
You have certain rights under the law. In England these include: That any products you order through this site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site; certain remedies if a product is defective; and a right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective. Nothing in the TOS is intended to affect these rights.

For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

The T&C's together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction.

 

Company details
VICI and VICI Life are trading names of Kronos Group Ltd (company number 10185036 incorporated in England), the registered address for which is The Loft, Station Road, Hampton, Middlesex, TW12 2AX.